At True Tech Solutions, we take your privacy seriously. This policy explains how we collect, use, store and protect personal data, and your rights under UK data protection law, including UK GDPR.
1. Who We Are
True Tech Solutions is a sole trader business based in Belfast, Northern Ireland. We provide smart home and business technology services including installation, support, maintenance and consultations.
For privacy questions, requests or concerns, contact us at hello@true-techsolutions.co.uk.
2. What Information We Collect
We may collect personal information when you visit our website, contact us by email or phone, book a service, request support, or sign up for updates.
- Name, email address and phone number.
- Address or site details for installation visits.
- Technical notes such as Wi-Fi issues, device details, setup requirements or support history.
- Messages, enquiry details and booking information.
- Website usage data, cookie preferences and analytics information where enabled.
3. How We Use Your Information
We use your data to respond to enquiries, book and manage installations, provide follow up support, improve our website and services, keep basic business records and meet legal obligations.
Our lawful bases may include contract, legitimate interests, consent where required, and legal obligation. We do not sell or rent your data to third parties.
4. Data Storage and Security
Your information is stored securely on trusted platforms, such as Google Workspace and Zoho CRM, and may also be stored in booking, payment or accounting tools where needed to run the business.
We take reasonable precautions to prevent loss, misuse, unauthorised access or disclosure. We only keep data for as long as needed for the service, support, legal, tax or record keeping purposes.
5. Sharing Your Information
We only share data where necessary, such as with trusted service providers, manufacturers or suppliers involved in delivering your service, professional advisers, payment providers, or where legally required.
Where we use third party providers, we expect them to handle personal data securely and in line with UK GDPR requirements.
6. Your Rights
Under UK data protection law, you have rights including the right to access your data, correct inaccurate or incomplete data, request deletion, restrict or object to certain processing, request portability where applicable, and withdraw consent where consent is the basis for processing.
To make a request, email hello@true-techsolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
7. Cookies & Website Tracking
We use essential cookies to keep the website working. We may use optional cookies or analytics tools to understand how visitors use the site and improve the experience, but only where this is enabled or consented to where required.
You can manage or change cookie choices through our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date.