These Terms & Conditions outline how you can use our services and website. By accessing our website or working with True Tech Solutions, you agree to these Terms. If you do not agree, you may not be able to use our services.
1. Who We Are
True Tech Solutions is a technology service provider based in Belfast, Northern Ireland. We provide consultation, installation, support and maintenance for business networks, smart homes, security systems and audio visual solutions.
2. Services
We provide services including, but not limited to:
- Wi-Fi setup, networking and troubleshooting.
- Smart home installs including lighting, heating, security, audio and automation.
- Business IT, networking, CCTV, access control and AV setup.
- Custom consultations, maintenance and ongoing support plans.
Full details of services are provided on request, through our website, or as part of the booking and quotation process.
3. Booking & Payments
- All bookings are subject to availability and confirmation.
- Payment is due upon completion unless agreed otherwise in writing.
- For larger projects, a deposit may be required upfront.
- We accept card, bank transfer or approved invoicing terms for business clients.
- Quotes are based on the information available at the time and may change if the scope changes, hidden faults are found, or additional work is requested.
4. Cancellations & Rescheduling
If you need to cancel or reschedule, please give us at least 24 hours' notice. Late cancellations within 24 hours may incur a call out fee.
We reserve the right to reschedule or cancel due to unforeseen circumstances such as illness, emergency, unsafe working conditions, supplier issues or events outside our control.
5. Customer Responsibilities
Please make sure we have safe access to the property, accurate information about the work required, permission to carry out the work, and access to any accounts, passwords, devices or equipment needed for setup.
If equipment is supplied by the customer, we will install it where suitable, but we cannot guarantee performance, compatibility or manufacturer support for products we did not supply.
6. Liability
We take every care to provide a professional and safe installation. However, True Tech Solutions is not liable for pre existing faults, hidden defects, third party service issues such as internet provider faults, data loss from device resets, or failures caused by misuse, unauthorised changes or customer supplied equipment.
If we damage your property through our negligence, we will make it right. That is our promise.
7. Warranties & Support
Equipment installed by us is covered by the relevant manufacturer's warranty. Our workmanship support applies to the installation work we carry out, subject to reasonable use and no unauthorised changes.
Follow up support may be included as part of the agreed service, paid support plan, or provided on request.
8. Website Use
All content on our website is owned by True Tech Solutions unless stated otherwise. Do not copy, reuse, scrape or reproduce our material without permission.
We aim to keep website information accurate and current, but cannot guarantee every detail is complete or error free at all times.
9. Data Protection
We only collect personal information needed to deliver our services, respond to enquiries and run the business. See our Privacy Policy for details. We comply with UK GDPR requirements.
10. Governing Law
These Terms are governed by the laws of Northern Ireland. Any disputes will be handled through the appropriate courts or dispute resolution process in Northern Ireland.
11. Changes to These Terms
We may update these Terms from time to time. Changes will take effect when posted on this page.